Product specifications
General
-
(Read more) 2-Year WarrantyAs an authorized dealer, Ditur provides a 2-year warranty covering the product from the date of purchase. This means that you have full international warranty for 2 years, allowing you to file a complaint with any authorized dealer worldwide in case of manufacturing defects.
Design
-
(Read more) CrystalCrystals are a general term for stones where atoms, molecules, or ions are in a repeating pattern, forming a solid substance in various colors and shapes. Many gemstones like diamond, emerald, ruby, sapphire, and topaz have a distinct crystal structure and are therefore considered crystal gemstones.
Delivery & Return
Delivery policy
We always strive to deliver your order quickly and efficiently, so we have carefully selected the best and safest delivery methods and distributors.
At Ditur.ie we offer the following delivery methods: DHL Express (home delivery) and Anpost (home delivery).
DPD / Anpost home delivery: €7
DHL express delivery: €12
Cutoff: 2 PM (CET). *Business days
Return policy
99 days full return policy!
At Ditur.ie we only sell products that we have carefully selected and tested the quality of. Therefore, you get 99 days full return policy when you buy our products.
We trust the quality and prices of our products. That's why we give you plenty of time to consider whether you want to keep your new purchase, so you feel completely safe.
This means that for 99 days from the date of purchase, you can return your goods for a full refund, as long as the product is returned in the original condition in which it was delivered.
At Ditur, it is important for us to always provide good customer service, so if you need help, our experienced customer service team will be ready to help you. If you are not satisfied with an item, you can easily and simply return your item by filling out and printing a return form, which you can find here.
Product reviews
Terms and FAQ about Ditur's product review function
The purpose of Ditur's product review feature is to provide our customers with an even better shopping experience by giving them as much information and as accurate a description of the product as possible before they make their decision.
By submitting a product review to Ditur, you agree to the following terms and conditions.
Content of the product review
You have the opportunity to review a product if you have your own personal experience with the product. Your review must be based on your personal experience of the product and be detailed and informative. It is not a requirement that the product you review has been purchased at Ditur. In order to review a product, you must be logged in to your customer profile and provide a nickname (which will be displayed with your review) and your e-mail address (which will not be visible to the public). Ditur reserves the right to assess and modify all submitted reviews according to its guidelines. For this reason, your review will not be published on the website with immediate effect.
Your review must not be discriminatory, irrelevant or inappropriate. Your review must not contain personal and sensitive information about you or others. Thus, only share information you would find relevant, rewarding, and informative in a possible purchase situation. Last but not least, your review must not contain references or links to other businesses than Ditur.
Once your review has been submitted to Ditur, you can no longer edit it. If you wish to correct it or withdraw it, please contact support@ditur.ie
Use of the product review
Your product review will, after approval, be published on the product you have reviewed. Ditur reserves the right to translate your review and use it across country markets. Based on the content and personal information you provide to Ditur in connection with your product review, you consent to Ditur using, copying, adapting, publishing, reviewing, and translating your content without any financial compensation. Furthermore, you consent to Ditur registering and storing your personal data for the general administration of your review. See our privacy policy for more details.
False reviews
At Ditur, we have zero tolerance for fake reviews. We take fake reviews and users very seriously, which is why we manually review all our incoming reviews before publishing them. Should you, against expectations, come across a review or user that you suspect is fake/not complying with the above terms, we encourage you to contact support@ditur.ie so that we can investigate the case in detail.
Valid from 24/3-2025